Arango Dental Clinic

Privacy Policy

This is a courtesy translation of the Spanish version; in case of any discrepancy, the Spanish version prevails. Read the Spanish version.

In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), we inform you about the processing of your personal data when you use this website.

1. Data controller

  • Name: Arango Dental Clinic
  • Company name: Arango Dental SL
  • Tax ID (CIF): B19375971
  • Address: Avinguda Alfonso Puchades, 22, bajo, 03501 Benidorm (Alicante), Spain
  • Email: Arangodentalclinic@gmail.com
  • Phone: +34 965 08 82 82

2. Purposes of the processing

We process the personal data you provide through the contact form, by telephone, WhatsApp or email for the following purposes:

  • To handle and reply to your enquiries and requests for information or an appointment.
  • To manage the relationship prior to the provision of dental services.
  • To send communications related to your enquiry, when you request them.
  • To know which advertising campaign your contact comes from, through the campaign (UTM) parameters of the link by which you reached the Website, in order to assess the effectiveness of our advertising.

If, in the course of the communication, you provide us with data relating to your health, it will only be used to assess and reply properly to your enquiry, and always with your explicit consent.

3. Legal basis

The legal basis for the processing is the data subject's consent, given expressly by ticking the box accepting this policy when submitting the contact form, or by starting communication through the channels provided (art. 6.1.a GDPR). In the case of data relating to health, the legal basis is the data subject's explicit consent (art. 9.2.a GDPR).

4. Recipients and data processors

To operate the Website we use the following providers, which act as data processors and which may involve transfers of data outside the European Economic Area, covered by the safeguards provided for in the GDPR (standard contractual clauses or other equivalent mechanisms):

  • Zoho Corporation — management of the commercial relationship and follow-up of your request through Zoho CRM. The data is hosted in Zoho's data centre in the European Union.
  • Formspree, Inc. — technical management of the contact form as an alternative way of submitting it.
  • Google LLC — Google Tag Manager; Google Analytics (only if you accept analytics cookies); Google Ads, to measure the effectiveness of advertising campaigns (only if you accept marketing cookies); and display of Google reviews.
  • Microsoft Corporation (Microsoft Clarity) — analytics of the use of the Website through heatmaps and session recordings, only if you accept analytics cookies.
  • Meta Platforms Ireland Limited (Meta Pixel) — measurement of the effectiveness of advertising campaigns on Facebook and Instagram, only if you accept marketing cookies.
  • CallMeBot — sending an internal WhatsApp notice to the clinic with your name, phone number and treatment of interest when you submit the contact form.
  • Meta / WhatsApp — communication through WhatsApp, if you start the contact through that channel.

Data is not disclosed to third parties for purposes other than those described here, except where legally required.

5. Retention period

Data will be kept for as long as necessary to deal with your enquiry and, afterwards, for the periods legally required to address any liabilities arising from the processing.

6. Rights of data subjects

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by sending an email to Arangodentalclinic@gmail.com, stating the right you wish to exercise and attaching a copy of a document proving your identity. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing does not comply with the applicable regulations.

7. Cookies

This Website uses first-party and third-party cookies. The cookies necessary for the operation of the site are always installed; analytics and marketing cookies are only installed if you expressly consent through the cookie panel. You can change your preferences at any time from the "Cookie settings" link in the footer.

In addition, the Website temporarily stores in your browser (session storage, which is deleted when you close the tab) the campaign parameters (utm_) of the link by which you arrived, for the sole purpose of associating them with your request if you submit the contact form. On their own, these parameters do not identify a person.

8. Security measures

Arango Dental Clinic applies appropriate technical and organisational measures to guarantee the security and integrity of the personal data processed and to prevent its alteration, loss, or unauthorised processing or access.

9. Minors

The services offered through the Website are aimed at adults. If a minor needs care, the contact or appointment request must be made by their father, mother or legal guardian.

10. Changes to this policy

This policy may be updated to adapt to legislative developments or changes to the Website. We recommend that you review it periodically.

Last updated: 4 October 2026